Terms of Service

Last updated:

1) Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of Smoch and our sub‑brands (Tech, Waves, Heatlab, Fit, Artworks, Flavor, WashLab, Mall). By using our website or services, you agree to these Terms.

2) Who we are

Smoch is a youth‑built multi‑brand company based in Tunisia. We provide technology support, rentals and experiences, custom printing, rewear fashion, design/media, food delivery, and e‑commerce.

3) Eligibility

You must be able to form a binding contract and comply with applicable laws. If you open an account on behalf of an organization, you represent that you have authority to bind that organization.

4) Accounts & Security

  • You’re responsible for your account credentials and all activity under your account.
  • Keep your password secure and notify us of any unauthorized use.
  • We may suspend or terminate accounts that violate these Terms.

5) Orders & Payments

  • We use Stripe Payment Links and other Stripe services to process payments. Smoch does not store full card details.
  • Prices and availability are subject to change. Taxes and fees may apply.
  • All orders are subject to acceptance. We may cancel and refund orders for any reason (e.g., inventory or fraud concerns).

6) Shipping, Delivery & Pick‑up

  • Fit/Mall: Shipping or local pick‑up options are presented at checkout or agreed via Support.
  • Flavor: Local delivery windows and zones are shown on the menu or agreed on order.
  • Delays may occur due to factors outside our control. We’ll keep you updated when possible.

7) Returns & Refunds

  • Most items can be returned in original condition within a reasonable period after delivery (contact Support for instructions).
  • Custom items (e.g., Heatlab prints) and food orders (Flavor) are non‑returnable except for defects or issues we caused.
  • Refund method matches original payment method where possible.

8) Custom Work (Heatlab)

  • You must own or have rights to any artwork you submit.
  • We may provide proofs; your approval confirms design details. Small variations can occur in print.
  • Color tolerance and material limits apply; we’ll advise best options.

9) Rentals & Experiences (Waves)

  • Safety first. Follow our instructions, wear provided gear, and respect local regulations.
  • You’re responsible for equipment during the rental period. Damage or loss fees may apply.
  • Weather may cause cancellations or rescheduling. We’ll coordinate a fair solution.

10) Marketplace (Mall) & Rewear (Fit)

  • Descriptions and photos aim to reflect condition accurately, especially for rewear items.
  • Minor cosmetic differences may occur. Ask Support for more photos or measurements before purchase.

11) User Content & Reviews

By posting reviews or content, you grant Smoch a non‑exclusive, worldwide license to display and share that content in connection with the services. You’re responsible for your submissions and must not infringe others’ rights.

12) Prohibited Uses

  • Illegal activity, harassment, hate, or dangerous conduct.
  • Infringing, deceptive, or fraudulent content or transactions.
  • Attempting to bypass security or disrupt services.

13) Intellectual Property

All Smoch and sub‑brand marks, logos, and content are protected by IP laws. You may not use our branding without permission.

14) Third‑Party Services

We rely on vendors like Stripe, Firebase, and hosting providers. Their terms and privacy policies apply to their services.

15) Disclaimers

Services are provided “as is” and “as available.” To the extent permitted by law, we disclaim warranties of merchantability, fitness, and non‑infringement.

16) Limitation of Liability

To the extent permitted by law, Smoch is not liable for indirect, incidental, or consequential damages. Our total liability for claims related to the services will not exceed the amount you paid to Smoch for the relevant order.

17) Indemnification

You agree to indemnify and hold Smoch harmless from claims arising out of your use of the services or violation of these Terms.

18) Termination

We may suspend or terminate access if you violate these Terms. You may stop using our services at any time.

19) Governing Law

These Terms are governed by the laws of Tunisia. Venue and jurisdiction are in the competent courts of Mahdia, Tunisia, unless otherwise required by law.

20) Changes to Terms

We may update these Terms as we launch new features or as laws change. We’ll post updates here and update the date above.

21) Contact

Email: achouchene38@gmail.com

Instagram: @smoch_official