Key takeaways

  • We reply quickly — usually within one business day.
  • Choose a topic (General, Tech, Waves, Heatlab, Fit, Artworks) so we route it correctly.
  • Include details like order refs, links, or screenshots for faster help.
  • You’ll get a confirmation after sending the ticket.

Support

Describe your issue and we’ll get back to you quickly.

Last updated • 2025-09-18

FAQ

How fast do you reply?

We aim to respond within one business day. Complex issues may take longer, but we’ll keep you updated.

What info helps resolve my issue faster?

Topic, clear description, relevant links/screenshots, and any order or account reference.

Where will I receive the reply?

We’ll reply to the email you provide in the form. Check your spam folder if you don’t see it.