Privacy Policy

Last updated:

SMOCH is a multi‑brand company. This policy explains what we collect across Smoch and our sub‑brands (Tech, Waves, Heatlab, Fit, Artworks, Flavor, WashLab, Mall), how we use it, and your choices.

If you have questions, email achouchene38@gmail.com.

1) Data we collect

  • Account: email, display name, avatar, and settings you choose.
  • Support & messages: contact details and the content you send us.
  • Usage: page views, clicks, and device info (aggregated analytics).
  • Reviews/UGC: text you post and public profile name/avatar.
  • Payments: handled by Stripe — we never receive full card details.
  • Notifications: FCM tokens if you enable browser notifications.
  • Cookies: essentials (session, preferences) + optional analytics.

2) How we use your data

  • Provide services, support, and order processing.
  • Secure accounts, prevent abuse, and improve reliability.
  • Personalize content (theme, density, language later).
  • Measure performance and improve our products.
  • Send notifications you opt in to (orders, messages, alerts).

4) Cookies

We use essential cookies for login/session and preferences (theme, density). Optional analytics or A/B tests may set additional cookies; you can block or clear them in your browser.

5) Analytics & metrics

We record aggregated page and item metrics (views, likes) to understand interest and quality. Personal info is not sold or shared for cross‑site advertising.

6) Payments

Payments use Stripe Payment Links or Checkout. Stripe acts as our payment processor and handles your card details under their own policies.

7) Notifications & messaging

If you grant permission, we may register a browser push token (FCM) to send order updates and alerts. You can revoke permission in your browser settings.

8) Sharing

  • Vendors: cloud hosting, analytics, storage, and payments — only what’s needed to run Smoch.
  • Legal: if required to comply with law or protect our rights.
  • No sale: we do not sell personal information.

9) Retention

We keep data only as long as needed for the purposes above, then delete or anonymize it unless law requires longer retention.

10) Your rights

  • Access, correction, or deletion of your data (subject to law).
  • Withdraw consent for optional features (e.g., notifications).
  • Object to or restrict certain processing in some regions.

Contact us at achouchene38@gmail.com to start a request.

11) Children

Our services are not directed to children under 13. If you believe a child provided data, contact us and we’ll delete it.

12) International transfers

We operate from Tunisia with global cloud vendors. Data may be processed in other countries with safeguards appropriate for the services used.

13) Security

We apply reasonable technical and organizational measures (encryption in transit, access controls). No method is 100% secure; please use strong passwords.

14) Changes to this policy

We’ll update this page for new features or regulations. We may notify you for material changes. The “Last updated” date shows the latest version.

15) Contact

Email: achouchene38@gmail.com

Instagram: @smoch_official